1.  Register your attendees and visit dates

2.  Commit Group

3. Once committed, you may proceed to Activities

*Tip:  Commit and Lock your group.  Once committed, the Activities tab will be “Activated” and you can begin requesting activities.  The form auto saves after every entry and requests may be viewed by clicking on “View Entire Itinerary”.  IMPORTANT: The Festive Group cannot be changed once set.  To make changes, contact Concierge to reset your form.  Please note this will erase any existing activity requests.  We recommend that you print your entire itinerary before requesting a reset.

If you have multiple visit dates during the peak period, but no more than 10 total people per day, please contact Concierge prior to setting your Festive group.

On the login screen, click “Forgot Password?” to request a reset link.

Please use one form per membership.  If family members would like to add requests, please start the form and share the password so they may continue.  All family members within the membership will use the same form.  The form auto-saves after every entry, and requests can be viewed under “View Entire Itinerary”.

The person completing this form can be anyone; the member, a family member, an assistant, etc.  Please use the primary member’s email as your username to login.

No, this login is exclusive to the Festive Form.

Please complete the Family Tree Form and submit it to concierge@kukio.com.

As requests are submitted, selected priority numbers will no longer be available.  To change a priority, simply select a different number.  Priorities help us fulfill your most important requests first.  For example, if celebrating a special occasion, select your preferred restaurant and time as priority 1.

Individual requests should be made for the person participating in the activity.  For group activities (dining, paddles, etc.) please choose the name of the adult member in charge of reservations.

You may view and edit your form until 5:00p HST on October 31st, 2026.  At that time, the form will close and you may only view but not modify your requests.  Requests made after the deadline will likely have limited availability.

The Festive restricted period is Saturday, December 19th, 2026 – Sunday, January 3rd, 2027.  Requests that fall before and after the peak period may be submitted on the App or in a separate email to concierge@kukio.com.  Dining reservations outside of the Festive period are available 60 days prior.  All other activity requests will be available the month prior on the 1st.  For example, Spa, Tennis and OP requests for the period of December 1^st – December 18^th may be made on November 1^st.

It generally takes 2 to 3 weeks to process the requests.  We hope to send confirmations letters prior to Thanksgiving week.

• DINING – Reservations must be cancelled by 5:00p the day before, so we may clear the wait list.  There will be a no-show charge of $100.00 per person.  The restaurant appreciates your punctuality.  A table cannot be guaranteed if you arrive outside of your confirmed reservation time and reservations will only be held for 15 minutes.
• SPA – 12 hour cancellation policy
• TENNIS – 24 hour cancellation notice, 12 hour advanced notice for additional bookings.
• NOIO ‘IMI KAI OCEAN ADVENTURE – 48 hour cancellation policy
• OP (OUTRIGGER CANOE) – 4 hour cancellation policy